Position: Technical Support Executive(Chat Process)

Department: Technical Support / Customer Support

Experience: 1 – 3 Years

Salary: 2.6 - 3.6 LPA

Employment Type: Full-Time

Location: Perungudi, Chennai

Job Summary

We are looking for a Technical Support Executive – Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.

Key Responsibilities
- Handle customer technical queries through live chat in a professional and timely manner.
- Understand customer concerns and identify the root cause of technical issues.
- Provide step-by-step troubleshooting and appropriate solutions through chat.
- Assist customers with product/service-related technical issues.
- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).




- Escalate complex or unresolved issues to the appropriate technical team.
- Maintain accurate records of customer interactions and issue resolutions.
- Follow up on pending or escalated issues whenever required.
- Maintain proper chat etiquette, professionalism, and customer-friendly communication.
- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.

Required Skills & Qualifications
- 1 – 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.
- Good written communication skills in English.
- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.
- Valuable typing speed and accuracy. (Avg 30 WPM)
- Ability to multitask and handle multiple chat interactions when required.
- Customer-focused attitude with good patience and professionalism.
- Willingness to work in rotational shifts, if required.

📌 Technical Support Executive (Chennai)
🏢 Nama Outsourcing Private
📍 Chennai