Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide.
Our focus on quality at scale drives us to create innovative technology that supports Entain's mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.
Job Description
Should be a point of contact for Customer enquiries, internal team enquires and Payment Service Provider (PSP)inquiries.
Provide timely resolution for all the escalated contacts (transactions, tickets, issues alerts & others),
Review and process all withdrawal requests as per Standard Operating Procedure
Proactively monitor failed payments and reconcile the same before reprocessing or cancel.
Ensure payments made to processing centres and e-wallets are sent successfully and within time frames
Collaborate with internal operational teams & cross-functionally to understand and resolve payments related issues.
Review & provide end to end resolution of all internal inquiries.
Dispute credit/debit chargeback cases with appropriate responses based on network guidelines to recover & prevent losses.
Monitor deposits and withdrawals functioning, report any technical issues.
Contribute to continuous process improvement
Qualifications
Strong customer focus
Proficient in use of Microsoft Office Tools
Solid problem solving and analytical skills
Fluent in English (oral and writing) and interpersonal skills
Capacity to deal with conflicts
Ability to adapt to changes & Flexible to work in Shifts
Must be a graduate
Additional Information
At Entain India, we offer a package and the support people need to make an impact. Join us, and a great compensation package is just the beginning
📌 Payments Associate (Hyderabad)
🏢 Entain India
📍 Hyderabad
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