About River

River is a design company building multi-utility products. We focus on livelihood and lifestyle to create tools for those who are independently carving a path for themselves.Our signature two-wheeler, Indie – the SUV of Scooters, is built to be a dependable companion in getting things done.

We’re a 1000+ team headquartered in Bengaluru – backed by marquee international investors, with mobility-focused funds linked to Yamaha Motors, Al-Futtaim Automotive Group, Toyota VC, Trucks Venture Capital, Mitsui & Co. Ltd, Marubeni Ventures Inc., Lowercarbon Capital, and Maniv Mobility.

Key Responsibilities

As the Senior Manager of CRM and Dealer Systems, you will take ownership of our core commercial tech stack
You will define the CRM roadmap, spearhead our end-to-end Salesforce rollout, and lead the implementation of our SaaS Dealer Management System (DMS)
Bridging business strategy and technical execution, you will ensure our internal teams and external dealer networks operate on a unified, real-time system
Platform Strategy: Define the tech vision,



aligning Salesforce and DMS capabilities with River Mobility’s strategic goals and dealer network expansion
Salesforce Ownership: Lead the platform rollout from the ground up (Sales and Service Clouds), establishing data governance, security protocols, and long-term architecture
DMS Implementation: Spearhead the rollout of our third-party SaaS DMS, acting as the primary technical point of contact to ensure it meets dealer operational needs
Ecosystem & MarTech Integration: Architect the complex integration between Salesforce, the SaaS DMS, Marketing Automation systems (e.g., Salesforce Marketing Cloud, Pardot, HubSpot), internal mobility platforms, and ERP systems to ensure a unified customer journey from initial lead to vehicle delivery and beyond
Team & Vendor Management: Build and mentor an internal team while managing SLAs, budgets, and relationships with the DMS provider and Salesforce implementation partners

📌 Senior Manager (Bengaluru)
🏢 River
📍 Bengaluru