Role: Customer Service
Skill: French
Experience: 1-5 years
Job Location: Mumbai
Shift: 24x7
Education: Minimum 15 years of regular, full-time education (10 + 2 + 3)
Must Have:
French Language Expert
Good-to-Have:
QA Mastery level from Novice to Effective in all competencies
computer literate
Responsibility: -
Intermediate to advanced proficiency in the required language, both written and spoken (CEFR Level B1-B2 or higher).
Strong verbal and written communication skills.
Ability to learn new processes, systems, and tasks quickly.
Good understanding of operational tasks and system workflows.
Ability to multitask and switch between different tasks efficiently.
Strong adaptability in a dynamic work workplace.
Quality-focused approach with a commitment to accuracy and process compliance.
Demonstrated QA competency, progressing from Novice to Effective level across all quality parameters.
Computer literate with proficiency in using business applications and multiple systems simultaneously.
Strong attention to detail and record management skills.
Ability to work independently while maintaining productivity and quality standards.
Good problem-solving and analytical skills.
Effective time management and prioritization abilities.
Customer-focused mindset with strong stakeholder interaction skills.
Flexibility to handle voice, email, and backend operational activities.