Candidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.
Required Skills & Experience
Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.
Own end-to-end delivery responsibility including:
Delivery Excellence
Customer Satisfaction
Revenue Management
Profitability Management
Resource Optimization
Risk Management
Experience managing:
Large-scale Digital Transformation Programs
Salesforce Programs
Cloud Transformation Initiatives
Enterprise Application Delivery
Managed Services Engagements
Strong expertise in:
Portfolio Management
Program Governance
Delivery Management
PMO Governance
Executive Reporting
Demonstrated experience in:
Multi-million-dollar portfolios
Global Delivery Models
Offshore-Onsite Delivery Management
Multi-vendor environments
Strong understanding of:
Agile Delivery
Waterfall Delivery
Hybrid Delivery Models
Product-Based Delivery Models
Experience in managing delivery KPIs:




Revenue
Margin
Utilization
CSAT
Employee Satisfaction
Delivery Quality
Responsible for forecast planning, capacity planning, resource planning, and succession planning.
Expertise in:
Escalation Management
Risk Management
Issue Resolution
Stakeholder Communication
Robust knowledge of:
Salesforce Ecosystem
Cloud Technologies
AI & Automation
Digital Transformation Programs
Experience driving operational excellence and continuous improvement initiatives.
Strong leadership and people management capabilities.

Key Responsibilities*
Lead and manage a portfolio of strategic accounts and delivery programs.
Own customer delivery commitments and business outcomes.
Establish delivery governance frameworks and review mechanisms.
Ensure successful delivery of projects within scope, budget, and timelines.
Drive customer satisfaction and long-term client relationships.
Manage delivery risks, escalations, dependencies, and m

📌 Delivery Cluster Head (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru