Minimum 2 years of experience in Front Office required Job responsibilities :
Welcome and warmly greet guests upon arrival and provide a skilled check-in and check-out experience.
Handle guest reservations, room allocations, billing, and other front office operations.
Respond promptly and professionally to guest queries, requests, and complaints.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth guest services.
Maintain accurate guest records and ensure all front office procedures are followed.
Handle cash, card transactions, and billing as per hotel standards.
Assist in upselling rooms and hotel services wherever appropriate.
Ensure guest satisfaction and maintain high standards of hospitality throughout the guest stay.
Manage telephone calls, emails, and other guest communication effectively.
Follow hotel policies, SOPs, and safety and security procedures.
Support the team during busy operations and ensure smooth shift handovers.

Key Skills
Guest Relations | Communication | PMS Operations | Check-in & Check-out | Reservations | Billing | Upselling | Complaint Handling | Team Coordination

📌 Front Office Associate (Aurangabad)
🏢 Opo Hotels and Resorts
📍 Aurangabad