Location: Karol Bagh, New Delhi
Employment Type: Full-Time
Experience: Fresher / 0–1 Year
Department: Customer Care / Franchise Support
Job Summary
We are looking for a Customer Care Executive to handle franchise-related enquiries and provide professional assistance to prospective franchise partners. The ideal candidate should have valuable English communication skills, basic computer knowledge, and a customer-friendly approach.
Key Responsibilities
Handle incoming calls and enquiries related to franchise opportunities.
Understand customer requirements and provide accurate information about the franchise process.
Respond to franchise queries through phone calls, WhatsApp, email, and other communication channels.
Maintain and update customer enquiry records and follow-up details.
Coordinate with the Franchise/Sales team for further assistance and lead conversion.
Follow up with prospective franchise partners and ensure timely responses.




Explain basic franchise-related information, processes, and requirements to interested candidates.
Maintain proper records of leads, follow-ups, and enquiry status.
Escalate complex queries to the concerned senior/team member.
Ensure professional and courteous communication with every prospective franchise partner.
Requirements
Freshers are welcome to apply.
Good English communication skills – both verbal and written.
Basic knowledge of MS Office, Excel, email, and internet browsing.
Good telephone etiquette and customer-handling skills.
Confident, polite, and positive attitude.
Good follow-up and coordination skills.
Ability to learn and understand franchise-related processes quickly.
Comfortable working in a target-oriented and team-based environment.

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