Role: Business to Business Agents
Skill: Collections
Experience: 1 to 3 years of experience with Minimum 1 year in B2B Collections
Job Location: Vatika Business Park - GGN
Shift: 24x7 – 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts
Education: Minimum 15 years of regular, full-time education (10 + 2 + 3)
Must Have:
• B2B Collections
Good-to-Have:
• Good Follow up skills with customer for all collections activities
• Responsibility of / Expectations from the Role: Excellent Verbal and Written Communications skills to handle NA region customers.
• Accounts Receivables Management
• Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.
• Calling for payment on overdue invoices for buckets in scope
• Doing maintenance on the account
• Handling accounts / payment queries from accounts payable team
• Interaction with other teams - billing,
originations etc.
• Payment application
• Handling disputes and resolution
• Invoice reconciliation - Prebills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
• Basic Excel based reporting and analysis on assigned inventory.
• Daily task list with regards to regular BAU activities
• Positive negotiation skills
• Orientation and ability to handle customer’s questions with regards to accounts
• Good domain or product knowledge
• Graduate with an exposure to B-2-B Collections setting
• Good Follow up skills with customer for all collections activities
• Handle customer questions or objections
• Language skill English NA Region.
• Strong analytical and Excel skills, including v-lookups and pivot tables
• Good Email writing Skills