Job Family:
GIC General (India)

Travel Required:
None

Clearance Required:
None
What You Will Do:
Manage and work with Team Leads and their combined pods, setting transparent performance expectations and holding regular one-on-ones.
Own segment-level SLA, aging, and quality metrics across all in-scope AML workstreams; drive corrective action plans where targets slip.
Serve as the escalation point for complex Transaction Monitoring alerts, ambiguous typology matches, and cross-functional queries requiring judgment beyond Team Lead level.
Run regular calibration sessions with Quality Assurance to align on disposition standards for TM alerts, EDD assessments, and SAR quality.
Plan shift rosters, leave, and capacity across teams in coordination with workforce management to maintain SLA coverage.
Translate updates to typologies, regulatory guidance, or internal policy into revised SOPs and floor communication, ensuring timely rollout.
Conduct performance reviews, PIPs, and coaching plans for Team Leads; approve QA-driven coaching plans for analysts.




Consolidate and present segment-level dashboards (volume, aging, quality, attrition, productivity) to the Manager on a weekly/monthly cadence.
Liaise with Compliance, Legal, and Training functions on case-specific queries, policy interpretation, and escalations requiring sign-off.

What You Will Need:
Must be a graduate in any stream from a recognised university
Must have minimum 10+ years of overall experience in AML/Financial Crime compliance operations, with at least 2 years directly supervising teams or Team Leads.
Strong, demonstrable experience in Transaction Monitoring (TM) — alert investigation, disposition quality, and typology-based decisioning at a review/oversight level.
Proven experience managing KYC/CDD, EDD, PEP Review, and SAR Filing workstreams concurrently, ideally in a multi-process AML operation.
Experience managing SLA/quality performance across a segment
Working knowledge of TM/case management systems (e.g.,

📌 Supervisor (Chennai)
🏢 Guidehouse
📍 Chennai