As part of our Customer Retention team, you’ll work closely with Sales, Customer Success, and cross-functional partners to deliver a seamless renewal experience while identifying opportunities to support customer growth. You’ll leverage data, insights, and AI-enabled tools to anticipate customer needs, reduce risk, and help customers achieve meaningful outcomes through technology. This is an prospect to contribute to a global customer base while growing your expertise in a collaborative, high-performing environment.
Work Location & Schedule
Work Location: Sky tech, Financial District, Hyderabad, India
Work Schedule:
This role supports customers and stakeholders primarily during U.S. business hours.
Expected working hours are 01:00 PM to 10:00 PM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.
What you'll do
• Drive successful customer retention by leading a proactive,



predictable renewal process beginning 4-6 months prior to contract expiration, ensuring continuity and customer satisfaction.
• Build trusted relationships with customer decision-makers and influencers, helping customers align Blackbaud solutions with their evolving business goals and operational needs.
• Manage renewals across software subscriptions, maintenance agreements, professional services, and managed services while maintaining forecast accuracy and operational excellence.
• Identify and mitigate renewal risks early by monitoring customer engagement, usage trends, and contract activity, developing action plans that support long-term retention.
• Partner closely with Sales and Customer Success teams to support strategic renewals, account expansion opportunities, and customer growth initiatives.
• Leverage customer insights, data, and AI-assisted tools to streamline renewal activities, improve effici

📌 Customer Renewal Sales (Hyderabad)
🏢 Blackbaud
📍 Hyderabad