Be the Driving Force Behind Critical IT Resolutions – with a Forward-Thinking Edge
When technology fails, businesses stop. Are you the kind of person who thrives in high-pressure situations, quickly bringing teams together to solve complex IT incidents? Do you excel at making fast, informed decisions to restore critical services? If so, we want you on our team
We are seeking a Major Incident Manager to join our Technology Operations Centre in India. In this role, you will lead the charge in restoring critical IT services, working closely with teams in the Philippines, Mexico, and the UK. Your ability to coordinate, communicate, and drive resolution will ensure minimal business disruption while improving overall system resilience.
As technology evolves, so do we. Experience or interest in using AI and automation to enhance incident response will be considered a valuable advantage.
Key Responsibilities:
Lead and coordinate major incident resolution efforts, ensuring minimal business disruption.
Monitor and collaborate with Service Desk, SRE, Application Support Engineers,



and other Technology Operations colleagues to drive rapid and effective resolution of major incidents.
Work closely with global Technology Operations teams, Platform Teams, Vendors, and SMEs, ensuring the right expertise is engaged at the right time.
Analyse system health and troubleshoot incidents using Grafana dashboards.
Provide timely and clear stakeholder communication.
Utilize ServiceNow and Jira to track incidents and continuous improvements.
Facilitate post-incident reviews, identifying lessons learned and preventive actions.
Identify opportunities for automation and efficiency improvements in incident management.
Hands-on experience with paging solutions to streamline incident alerts and escalations.
Leverage AI-driven tools or techniques for incident prediction, impact analysis, Action tracking or post-incident insights.
What You Bring:
10+ years of experience in SRE, DevOps, IT Service Mana

📌 Major Incident Manager (Bengaluru)
🏢 Maersk
📍 Bengaluru