About The Job:
The Technical Account Manager (TAM) delivers strategic technical and architectural guidance to key customers, enabling them to optimize their Red Hat infrastructure. This role cultivates robust relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success. The TAM is responsible for working independently with minimal instruction to resolve moderately complex technical issues. This role proactively coaches customers on best practices for utilizing Red Hat solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and advocate for assigned accounts. The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to customer success and retention.
What You Will Do:
Perform technical reviews & share knowledge to proactively identify & prevent issues
Understand your customers' technical infrastructures, hardware, processes, and offerings




Perform initial or secondary investigations and respond to online and phone support requests
Deliver key portfolio updates and assist customers with upgrades
Manage customer cases and maintain clear and concise case documentation
Create customer engagement plans & keep documentation on customer environments updated
Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings
Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success
Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases
Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle
Engage with Red Hat's product engineering teams to

📌 Technical Account Manager (Mumbai)
🏢 Red River
📍 Mumbai