SAPIENS INTERNATIONAL
Security Specialist
IT – Information Security Operations | Information Security Specialist | Full time | India | Rotational Shift

ABOUT THE ROLE

Sapiens International is looking for a Security Specialist (Information Security Specialist) to join our global IT Security team. This is a hands-on, incident-driven role responsible for reviewing and resolving security tickets raised by users and teams across the business.
You will be the first point of response for security tickets raised across our security tools — EDR, DLP, email protection, DNS security, CSPM, Exposure Management, External Attack Surface Management, Identity Protection, Purview, and other platforms in our stack. You will review each ticket, investigate the cause, and work it through to resolution, escalating where needed. Alongside ticket handling, you will also support security tool administration and take up tasks assigned by your manager.
Work Schedule

This is a rotational shift role. Shifts rotate every two weeks across three windows: Morning 9:00 AM – 6:00 PM,



Afternoon 1:00 PM – 10:00 PM, and Evening 6:00 PM – 3:00 AM.

KEY RESPONSIBILITIES
Incident & Ticket Management

Review, investigate, and resolve security incidents and tickets raised by users and teams across various security tools
Handle tickets spanning multiple security platforms, working across a minimum of four of: EDR, DLP, email protection, DNS security, CSPM, Exposure Management, External Attack Surface Management, Identity Protection, and Purview
Diagnose the root cause of each reported issue and take the appropriate action to fix it, whether it's a policy change, configuration update, or coordination with another team
Coordinate with end users, IT, and other teams to gather information and drive tickets to closure within SLA
Escalate complex or high-severity incidents to senior team members or the manager as needed

Security Tools & Task Support

Support day-to-day administration and configuration of secur

📌 System Administrator (Bengaluru)
🏢 Sapiens
📍 Bengaluru