Equipe is part of the global WillScot family of companies, where our team of nearly 5000+ people makes our company a Outstanding Place to Work® and provides a competitive advantage in supporting our customers.
As North America’s leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here.ABOUT THE JOB:
The Sr Collections Specialist will be a proactive and customer focused specialist managing a portfolio of collections and customer accounts (commercial A/R tied to M&A; activity) and manage high level transactions working to resolve legacy account discrepancies, ensure seamless integration and drive down delinquency.
WHAT YOU'LL BE DOING:
Customer Engagement & A/R: serve as primary point of contact for customers to validate account set up and billing accuracy and build positive relationship with customer.
Issue Resolution and Collections & A/R Management: Proactively reach out following first invoice to confirm receipt, contacts, payment timelines. Establish acceptable payment arrangements including settlements when warranted. Work with customer to bring accounts current by identifying and resolving payment barriers, updating account with missing purchase orders, tax documentation and fix system set up errors. Maintain accurate documentation reflective of each customer interaction and subsequent action required – this includes educating customer on next steps if account becomes unperforming or unresponsive. Complete skip tracing steps when necessary. Work unapplied cash in search of payments.
Collaborate as a resolution oriented partner with
📌 Sr Associate Collections (Pune)
🏢 WillScot
📍 Pune