Career Category
Corporate Services
Job Description
Job Description
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver cutting-edge medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.
ABOUT THE ROLE
Role Description:
As a ServiceNow Administrator - Service Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Service Management (ITSM), Now Assist (Gen AI) and Integrated Risk Management (GRC/IRM) modules. Your primary focus will be on fulfilling service requests, responding to incidents, and performing routine platform maintenance. Additionally, you will assist with junior developer responsibilities such as creating workflows, troubleshooting issues,



and performing application configurations. You will collaborate closely with internal stakeholders to ensure that the platform operates smoothly and supports business needs effectively.
Roles & Responsibilities:
Provide daily administrative support for ServiceNow ITSM and GRC/IRM modules, ensuring platform functionality and stability
Fulfill service requests related to platform configuration, user management, and system access, ensuring timely and accurate delivery
Respond to incidents and resolve platform issues to minimize downtime and service disruption
Perform regular platform maintenance tasks, including patching, upgrades, and health checks, ensuring optimal performance
Assist with the configuration and management of workflows, approvals, and service catalog items within the ITSM and GRC/IRM modules
Conduct customizations such as form creation, field configuration, and notification setup to meet evolving busi

📌 35210638 (Hyderabad)
🏢 AMGEN
📍 Hyderabad