Job Description:
Leads end-to-end operational readiness for transformation programs, ensuring Operations are fully prepared to execute new processes, systems, and workloads through go-live and stabilization. Responsible for readiness strategy, planning, documentation, training alignment, operational validation, cutover execution, and hypercare support.

Key Responsibilities -
Program Readiness Leadership
Own and deliver the Ops Readiness strategy and execution plan for assigned program
Serve as primary Operations Readiness contact for program leadership
Align readiness milestones with SIT, UAT, conversion, and go-live timelines
Operational Design & Documentation
Oversee development and validation of:
Operations approach documents
Administrative guidelines
Procedure documentation / job aids
Ensure future-state processes align to system functionality and business requirements
Readiness Validation & Impact Management
Lead Operational Impact Analysis and readiness assessments
Identify operational risks, process gaps, and capacity impacts
Drive readiness sign-offs prior to go-live




Training & Enablement Oversight
Partner with training teams to:
Define training strategy and curriculum
Validate procedures for training readiness
Ensure workplace and access readiness
Ops UAT / Pilot Coordination
Coordinate Operations participation in UAT and pilot testing
Ensure test scenarios reflect real business processes
Support defect triage and readiness validation
Cutover & Hypercare Execution
Own Operations Cutover Plan and execution readiness
Ensure staffing, communications, and contingency plans are in place
Lead Ops support through hypercare and stabilization phases
Governance & Stakeholder Management
Lead readiness governance cadence:
Status reporting
Risk and issue management
Stakeholder updates and escalations
Collaborate across Ops, IT, QA, Training, and Business stakeholders
Required Qualifications
Bachelor’s degree or equivalent experience
Experience in operations, transfor

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