Senior Associate, FX Client Support –
About the Role
LSEG is seeking customer-focused, analytical, and technically minded professionals to join our Global FX & Electronic Trading Support team in Mumbai.
This is a front-line support role supporting FXAll, a leading electronic trading platform used by banks, asset managers, hedge funds, and corporate clients globally. The role sits at the intersection of technology, financial markets, and client service, requiring individuals who can troubleshoot issues, understand trading workflows, and deliver an exceptional client experience.
The ideal candidate will have an interest in Financial Markets, Foreign Exchange (FX), and Electronic Trading, combined with solid problem-solving skills, curiosity, attention to detail, and the ability to work effectively with clients and internal teams.
Key Responsibilities
Provide frontline support to global FXAll clients, ensuring timely resolution of service requests and incidents.
Support clients with enquiries related to:
FX trading workflows and platform functionality




Trade execution and order management
Straight Through Processing (STP)
FIX connectivity and electronic trading integrations
Platform access, connectivity, and technical issues
API and integration-related enquiries
Investigate and troubleshoot client-reported issues using available tools, logs, and diagnostic information.
Analyze trading activity and workflow issues to determine root causes and drive resolution.
Partner with Product, Technology, Network, Operations, and Relationship Management teams to resolve complex client issues.
Communicate clearly and professionally with clients, providing regular updates throughout the case lifecycle.
Monitor and manage support cases to ensure adherence to SLAs and high standards of customer service.
Build strong relationships with clients and internal stakeholders across global teams.
Contribute to knowledge-sharing, process improvement initiatives, and operational excellence progr

📌 Senior Associate, FX Client Support (Mumbai)
🏢 LSEG
📍 Mumbai