ROLE OVERVIEW
The Software Asset & License Analyst II handles the work that is too complex or too consequential for the Level I queue: unlisted software triage and due diligence, renewals and true-ups tracked as events against contract records, M&A; software integration, and the configuration and auditing of automated licence reclamation. Where Level I is measured on speed and accuracy against high-volume queues, Level II is measured on judgment — deciding whether a request should proceed at all, what evidence it needs, and what it commits the client to.
The analyst works one of the three IST-anchored shifts, reporting to that shift's Level III lead, and mentors the Level I associates on the same window. Eight of these roles exist across the team — two on APAC and three each on EMEA and NAMER — with the heavier weighting on the shifts that carry the larger request volumes. Because the client is the licensee on every agreement, the analyst's discipline in gating, evidencing and recording is what keeps commercial and compliance exposure off the client's books.
KEY RESPONSIBILITIES
1.



Complex Requests & Unlisted Software Triage
Triage unlisted software requests in the enterprise ticketing queue, logging eligible items in the unified tracker and advancing due-diligence-complete requests to weekly triage review.
Enforce intake gating rules: identify and reject high-risk use cases (e.g., customer-facing code, personal device use, reverse engineering) using standard responses and appropriate routing.
Secure sensitive data by immediately moving tickets containing license keys, audit notifications, or accessibility info to the private queue.
Manage security and legal gates by collecting VSA project IDs, verifying EULA/clickwrap reviews, and flagging cases requiring director-level signatures.
Escalate signed agreements to the formal contract intake path; do not accept or process these locally within the unlisted queue.
Resolve complex entitlement and edition decisions, priorit

📌 Software Asset Analyst II (Hyderabad)
🏢 Astreya
📍 Hyderabad