Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and team-oriented culture where your voice is valued.
What You’ll Do:
Take end-to-end ownership of customer questions and issues, including troubleshooting, root cause identification, and resolution
Write code and scripts using Okta APIs and SDKs to build user scenarios and reproduce issues
Collect information, document bugs, and collaborate with Engineering on API and product issues
Provide feedback to training and documentation teams to address common or emerging issues proactively
Meet or exceed customer expectations on response quality, timeliness, and overall experience
Deliver against customer experience and efficiency targets
Communicate effectively with customers through multiple channels (written, live chat, calls, in-person)
Identify process improvements and push creative thinking beyond industry standard practices
Support customers 24/7 across 3 shifts




What We’re Looking For:
4+ years of experience in Okta support space
Okta Certification (Good to have)
3+ years of customer and technical support experience
Experience supporting Identity Access Management (IAM) solutions
Experience supporting LDAP, SSO, SAML, or WS-Fed protocols
Excellent analytical and organizational abilities at both high-level and granular levels
Strong customer service and communication skills across multiple formats
Ability to work independently with minimal supervision and collaboratively as part of a team
Ability to remain calm, composed, and articulate when handling challenging customer situations
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption ass

📌 Okta Engineer (Bengaluru)
🏢 American Express Global Business Travel
📍 Bengaluru