Job Title:
Operations Manager I
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:
Operational Excellence & SLA Management: Ensure seamless day-to-day operations with timely SLA delivery while maintaining high levels of employee engagement and client satisfaction.
Governance & Compliance: Adhere to the agreed execution governance model, including escalation protocols and communication plans, to maintain transparency and accountability.
Performance Management: Monitor and ensure team members consistently meet agreed work standards. Drive performance discipline, provide direction, and resolve operational challenges promptly.
Process Evaluation & Continuous Improvement: Regularly assess operational practices and procedures to identify gaps and implement efficiency and quality improvement initiatives.




Leadership & Expertise: Provide strategic guidance and subject matter expertise in assigned functional areas. Act as a trusted advisor for operational excellence.
Team Development & Engagement: Coach and mentor team members to enable effective leadership within their teams. Foster a positive work setting that promotes morale, creativity, and teamwork.
Collaboration & Stakeholder Management: Work closely with internal teams, cross-functional departments, and multiple locations to ensure alignment and smooth execution of business objectives.
People Management: Ensuring engagement, motivation, and career development through structured pathing and retention strategies.
Revenue Enablement: Partner with leadership to identify growth opportunities, optimize operational efficiency, and support initiatives that contribute to revenue generation and margin improvement.
Capacity Planning & Forecasti

📌 Operations Manager I (Chandigarh)
🏢 CNX
📍 Chandigarh