Operations Delivery Manager – Offshore Location: Chennai, Tamil Nadu Work Mode: Work From Office Employment Type: Full-Time Experience: 12–16 Years About Anoud Technologies Anoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams. About the Role Anoud Technologies is looking for an Operations Delivery Manager to lead end-to-end delivery for our Chennai offshore team across service delivery, platform support, and production operations . The role will serve as the key operational connect between onshore business priorities and offshore execution , with ownership of delivery governance, service quality, resource planning, operational performance, stakeholder management, and continuous improvement. Key Responsibilities Service Delivery Management Own end-to-end service delivery across platform support, application support, and production operations. Ensure services consistently meet agreed SLAs, OLAs, KPIs, and business expectations . Establish transparent ownership, accountability, and governance across support and engineering teams. Monitor service performance, identify operational risks, and drive corrective actions. Drive operational maturity through standardization, automation, process improvement, and service optimization. Ensure appropriate support coverage, operational procedures, and escalation mechanisms for business-critical applications and platforms. Maintain focus on service availability, reliability, performance, security, and customer experience. Provide regular management reporting covering service health, risks, incidents, changes, capacity, and improvement initiatives. Platform Support Management Lead delivery and operational support of enterprise platforms across cloud, infrastructure, middleware, databases, networks, and related technology services. Ensure effective monitoring of platform health, availability, performance, and capacity. Coordinate platform teams during service degradation,



outages, and performance issues. Review incidents and identify recurring infrastructure or capacity-related issues. Drive platform resilience, scalability, disaster recovery, and operational excellence. Team & People Management Manage and develop Team Leads and Delivery Managers. Own capacity planning and resource allocation based on project and business demand. Build a culture of ownership and accountability. Support career development and succession planning. Stakeholder Management Act as the primary offshore contact for onshore leadership and business stakeholders. Lead governance calls and communicate delivery health, risks, issues, and achievements. Own escalations end-to-end and ensure timely resolution with clear communication. Reporting Own weekly and monthly operational reporting covering: SLA adherence Delivery timelines Utilization Productivity Risk status Required Experience 12–16 years of experience in IT Operations, Service Delivery, or Technology Delivery Management. 6–8 years of experience managing offshore delivery teams working with onshore/global stakeholders. Proven experience managing service delivery, platform support, and production operations at scale. Strong experience in delivery governance, incident/problem management, and KPI reporting. Experience in software/technology services, product engineering, or Insurance Technology is preferred. Required Skills Service Delivery Management Platform Support & Operations SLA / OLA Management Incident & Problem Management Delivery Governance Team Leadership Capacity Planning Stakeholder Management Risk & Escalation Management Process Improvement Preferred Certifications PMP – Preferred ITIL 4 Foundation / Managing Professional – Preferred PRINCE2 Practitioner – Preferred Agile / Scrum Certification – Desirable Education Bachelor's degree in Engineering, Computer Science, Information Technology, or Business Administration . MBA or relevant professional certifications will be an advantage. Interested candidates can share their updated CVs at:

📌 Operations Project Manager (Tamil Nadu)
🏢 Anoud Technologies
📍 Tamil Nadu