?️ : Works Manager – Two-Wheeler Workshop Position Overview The Works Manager oversees the entire backend/service team, ensuring vehicles are serviced to manufacturer standards, customer satisfaction is maximized, and workshop profitability is achieved.

Key Responsibilities Workshop Operations Supervise repair processes and ensure adherence to service standards. Plan daily workshop activities, allocate jobs, and monitor workflow. Track vehicle progress to meet promised delivery times. Sales & Revenue Define and monitor targets for job cards, parts sales, and labor revenue. Drive service promotions, extended warranty sales, and genuine parts usage. Control expenses to meet budgetary guidelines.

Customer Satisfaction

Handle escalations and ensure quality repairs. Implement measures to improve loyalty and repeat business. Monitor feedback and reduce complaints through root cause analysis.

Team Leadership





Manage supervisors, inspectors, parts managers, and service staff. Recruit, train, and motivate employees. Conduct performance reviews and ensure completion of mandatory training. Infrastructure & Safety Maintain workshop facilities, tools, and equipment. Ensure compliance with safety standards and after-sales guidelines. Keep the workshop clean, organized, and aligned with brand standards.

Qualifications Education: B.Tech or Diploma in Mechanical/Automobile Engineering.

Experience: 4–8 years in automotive service, preferably two-wheelers.

Skills: Technical knowledge of two-wheeler servicing Solid leadership and people management Customer relationship management Financial planning and reporting

📌 WORKS MANAGER (Kanchipuram)
🏢 Susee Scooter Centre
📍 Kanchipuram