Job Title: Warehouse Manager

Company: Zealmax Innovations Private Limited

Location: Lapkaman, Ahmedabad

Reporting to: Directors

Experience: 4–6 years (D2C / e-commerce warehousing mandatory)

CTC: Up to ₹800000/- per annum based on candidate’s experience and current CTC

About the role

Zealmax Innovations Private Limited, a growing D2C company, is looking for an E-commerce Operations Manager to lead day-to-day operations at our warehouse in Lapkaman, Ahmedabad. This is a hands-on, floor-based role with full ownership of inventory accuracy, dispatch SLAs, and team performance at a single-site facility handling high order volumes and frequent stock movement.

Key Responsibilities

E-commerce Warehouse Operations

- Own end-to-end warehouse operations: inbound receiving, put-away, picking, packing, and dispatch.
- Optimize warehouse layout for faster picking and space utilization.
- Monitor and control packaging material usage and wastage.

Inventory & Stock Management

- Manage inventory accuracy across the WMS/ERP and physical stock; drive cycle counts and full audits.
- Handle high-volume, fast-turnover inventory typical of D2C — no long lead-time buffers.
- Maintain proper labeling, batch tracking, and expiry/aging control where applicable.
- Handle quality checks on inward stock and flag vendor-side defects or shortages.
- Reduce shrinkage, damages, and mis-shipments through tighter process controls.

Returns & Reverse Logistics

- Manage reverse logistics: returns, exchanges, and RTO reconciliation.
- Coordinate daily with courier partners/3PLs on pickups, delayed shipments, and NDR resolution.
- Inspect returned goods for quality and categorize as resalable, damaged, or write-off.
- Ensure timely restocking of resalable returns back into saleable inventory.
- Track and report return/RTO trends to identify recurring issues (courier, packaging, product).




- Coordinate with customer support on high-value or disputed return cases.
- Maintain accurate documentation and root-cause tagging for every return processed.

Vendor & Cross-Functional Coordination

- Manage vendor/procurement coordination for timely stock replenishment.
- Coordinate with the finance/accounts team for stock valuation and reconciliation.
- Ensure timely escalation and resolution of order-related discrepancies with the customer support team.

Team Management

- Lead warehouse staff — performance, and discipline on the floor.
- Reporting & Compliance
- Report daily/weekly on stock health, aging inventory, dispatch TAT, and order fulfillment accuracy to
- Directors.
- Maintain audit-ready documentation for all stock movements and transactions.
- Ensure compliance with safety, hygiene, and statutory warehouse norms.
- Present monthly performance reviews to Directors covering cost, efficiency, and shrinkage trends.
- Flag operational risks or major discrepancies to Directors on priority..

Required Skills & Qualifications

- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 4–6 years of experience in E-commerce warehouse management, with at least 3–4 years specifically in a

D2C or e-commerce company.
- Hands-on experience with WMS/ERP systems; SAP experience preferred.
- Strong understanding of reverse logistics, RTO handling, and courier/3PL coordination.
- Proven track record managing high-volume, fast-turnover inventory environments.
- Strong analytical and reconciliation skills with high attention to detail.
- Proficiency in Excel/reporting tools for inventory tracking and analysis.
- Strong people-management skills — experience directly supervising warehouse floor staff.
- Reliable work history, with reasonable tenure in previous roles.
- Preferred
- Experience in [category — fashion/electronics/FMCG/beauty, etc.] D2C brands.
- Exposure to automation/tech-enabled WMS tools.

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