- Design and implement Salesforce Service Cloud solutions based on business requirements.
- Configure and customize Service Cloud features including Cases, Queues, Entitlements, Milestones, Knowledge Base, and Omni-Channel.
- Develop custom solutions using Apex, Lightning Web Components (LWC), Visualforce, and Flows.
- Build and maintain integrations between Salesforce and third-party systems.
- Gather business requirements and translate them into scalable technical solutions.
- Implement automation using Flows, Process Builder, and Approval Processes.
- Support data migration, data quality, and system enhancements.
- Troubleshoot production issues and ensure platform stability.
- Collaborate with business stakeholders, architects, and cross-functional teams.
- Participate in Agile ceremonies, code reviews, and deployment activities.
📌 Walk-in || Salesforce Service Cloud (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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