Airline Ticketing Executive Experience: 3–5+ years Requirements: GDS experience: Amadeus, Galileo/Travelport, or Sabre Experience in domestic and international flight bookings Ticket issuance, reissue, cancellation and modification Handling refunds and fare rules PNR creation and management Good knowledge of IATA fares and airline policies Strong knowledge of international sectors and routing Positive customer handling and communication skills Experience in sales and upselling Ability to handle urgent booking changes and customer queries Knowledge of airline schedules, baggage rules, penalties and ticket conditions Key Responsibilities: Handle domestic and international flight bookings through GDS systems. Create, modify and manage PNRs accurately. Issue,
reissue and cancel airline tickets according to fare rules.
Process refunds and provide customers with accurate refund information. Check fare availability, rules, baggage allowance, penalties and restrictions. Handle complex international itineraries and multi-sector bookings.
Communicate with airlines/GDS support when required. Assist customers with flight changes, cancellations and travel-related queries. Achieve sales targets and identify opportunities for up-selling. Maintain accurate booking and customer records.
Ensure all bookings comply with airline policies and applicable IATA/GDS procedures.