Job Title: Ticketing Executive (Air Ticketing)

Job Summary

We are looking for a detail-oriented Ticketing Executive to handle domestic and international flight bookings. You will be responsible for providing seamless travel solutions, managing reservations through GDS platforms, and ensuring high-quality customer support. This role is ideal for someone with robust knowledge of airline fare rules and a customer-first approach.

Key Responsibilities

Flight Booking & Ticketing: Handle end-to-end domestic and international bookings and issue tickets accurately using airline portals and GDS platforms.

Amendments & Cancellations: Process rebooking, date changes, cancellations, and refunds according to airline and company policies.

Customer Support: Assist customers with flight queries via calls, emails, or chat (fare details, baggage policies, seat selection, etc.).

Fare Management: Calculate accurate fares, apply discounts, and compare flight options to provide the most economical choices to customers.

GDS & PNR Management: Work on GDS (Amadeus, Galileo, or Sabre) to manage PNRs (Passenger Name Records) and ensure timely ticketing.





Vendor Coordination: Liaise with airlines and consolidators to resolve booking issues, seek fare waivers, or manage special service requests (SSRs).

Documentation & Reporting: Maintain accurate booking records, transaction logs, and share MIS reports with the management.

Preferred Candidate Profile

Experience: 1to 4 years

Education: Graduate in any discipline (IATA certification or Degree in Travel & Tourism is a plus).

Technical Skills: Proficiency in at least one GDS (Amadeus, Galileo, or Sabre) and MS Excel.

Language Skills: Fluent in Hindi and English (Both written and verbal).

Domain Knowledge: Good understanding of airline fare rules, cancellation norms, and reissuance procedures.

Soft Skills: Polite, professional, and able to handle last-minute booking challenges under pressure.

Flexibility: Willingness to work in rotational shifts and weekends if required.

Pay: ₹15,000.00 - ₹28,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Ticketing Executive (Gurugram)
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📍 Gurugram