We are looking for a technically strong and highly responsible Female-Technology & Operations Manager to manage our technology, project delivery, internal operations, and team performance.

The ideal candidate should have a strong background in IT/Technology, preferably with an MBA or equivalent management qualification, and practical understanding of Digital Marketing, AI Agents, AI Automation, CRM, WhatsApp Business API, software integrations, APIs, workflows, and SaaS technologies.

This is a hands-on leadership role. The candidate will be expected to understand technical problems, guide team members, coordinate projects, handle escalations, improve internal processes, and ensure that all client projects are delivered efficiently and professionally.

The person will act as the bridge between Technology, Operations, Team and Management.

Key Areas of Responsibility1.

Technology

Management

- Understand and oversee the company's technology services and solutions.
- Provide technical guidance to the team.
- Analyse and resolve technical issues and escalations.
- Review technical solutions before client delivery.
- Coordinate API integrations, third-party tools and software platforms.
- Understand CRM systems, automation workflows, AI Agents and WhatsApp Business API solutions.
- Identify technical risks and recommend appropriate solutions.
- Maintain proper documentation of systems, integrations and processes.
- Evaluate current technologies and tools that can improve service delivery.

2. AI & • Automation Management

- Oversee development and implementation of AI Agents and automation solutions.
- Understand automation platforms, APIs, webhooks, workflows and integrations.
- Identify repetitive business processes that can be automated.
- Guide the team in building scalable automation solutions.
- Review AI/automation workflows for reliability and efficiency.
- Troubleshoot automation failures and integration issues.
- Continuously explore new AI tools and technologies relevant to the business.

3. CRM & • WhatsApp Business API Management

- Oversee CRM implementation, customization and integrations.
- Ensure proper configuration of CRM workflows and automations.
- Manage technical issues related to WhatsApp Business API solutions.
- Coordinate WhatsApp integrations, templates, webhooks and automation workflows.
- Ensure proper data flow between CRM, WhatsApp and other business systems.
- Handle complex technical escalations from clients and internal teams.

4.

Digital Marketing

Technology

- Understand the technical side of digital marketing projects.
- Support the team with landing pages, tracking, analytics, forms, CRM integration and automation.
- Ensure leads generated through marketing campaigns are properly captured and processed.




- Coordinate integration between advertising platforms, websites, CRM and WhatsApp.
- Identify technical bottlenecks affecting marketing performance.

5. Team Management

- Manage and supervise the company's technical and operational team.
- Allocate tasks according to employee skills and project requirements.
- Monitor daily work progress.
- Conduct regular team meetings.
- Set priorities and deadlines.
- Follow up on pending tasks.
- Identify performance gaps and take corrective action.
- Mentor and train team members.
- Build accountability within the team.
- Coordinate between different departments and team members.
- Ensure employees follow company processes and SOPs.

6. Project &

• Delivery Management

- Monitor all ongoing projects from initiation to completion.
- Prepare project timelines and milestones.
- Assign responsibilities to team members.
- Track project progress and identify delays.
- Ensure projects are delivered within agreed timelines.
- Conduct quality checks before delivery.
- Manage client escalations related to project delivery.
- Ensure proper handover and documentation after project completion.

7.

Operations

Management

- Establish and improve operational processes.
- Develop SOPs for recurring activities.
- Create systems for task tracking, reporting and accountability.
- Monitor team productivity.
- Identify operational bottlenecks.
- Improve communication between departments.
- Ensure timely completion of recurring operational activities.
- Reduce dependency on the Founder for routine decisions.
- Maintain operational discipline across the organization.

8.

Quality

Control

- Review deliverables before they reach clients.
- Establish quality standards for technology and service delivery.
- Identify recurring errors and implement preventive measures.
- Maintain checklists and QA processes.
- Ensure client requirements are correctly understood and implemented.
- Track client complaints and ensure timely resolution.

9. Client & • Technical Escalation Management

- Act as the first senior-level escalation point for technical issues.
- Understand client problems and coordinate appropriate solutions.
- Communicate professionally with clients during technical escalations.
- Ensure issues are resolved within agreed timelines.
- Maintain an escalation log and identify recurring problems.
- Work with the Founder on high-value or highly sensitive client issues.

10. Reporting & • Management





- Provide regular reports to the Founder/Director.
- Report project status, team productivity and operational issues.
- Highlight risks, delays and bottlenecks.
- Track key operational KPIs.
- Provide recommendations for improving profitability and efficiency.
- Escalate critical issues proactively rather than waiting for management intervention.

Candidate ProfileEducational Qualification

- Bachelor's degree in Computer Science, IT, Computer Engineering, Information Technology or related field.
- MBA in IT, Operations, Business Management or related field preferred.

Experience

- Ideally 3–6 years of experience in IT, software, digital technology, automation or technology operations.
- Experience managing a small technology/team environment will be preferred.
- Experience with client-facing technology projects is an advantage.

Technical KnowledgeCandidate should have a practical understanding of several of the following:

- AI Agents
- AI Automation
- CRM
- WhatsApp Business API
- APIs & Webhooks
- Software Integrations
- SaaS Platforms
- Automation Workflows
- Digital Marketing Technology
- Landing Pages
- Lead Management
- Google/Meta integrations
- Database fundamentals
- Cloud/hosting fundamentals
- Project Management Tools
- Business Process Automation

The candidate does not necessarily need to be an expert developer. However, she must be technically strong enough to understand problems, communicate with developers, evaluate solutions and drive issues to resolution.

Qualifications

B.E. / B. Tech / M.

Tech Computer

Engineering

B.E. / B. Tech / M. Tech Information Technology

B.E. / B. Tech / M. Tech Information & Commu. Technology

Master of Computer Application (MCA)

Must-Have SkillsTechnical Skills

- IT & Software Technology Fundamentals
- AI Agents & AI Automation
- CRM Systems
- WhatsApp Business API
- API & Webhook Understanding
- Software & SaaS Integrations
- Automation Workflows
- Basic Database & Data Management
- Basic Web/Website Technology
- Digital Marketing Technology
- Troubleshooting & Technical Problem Solving

Management Skills

- Team Management
- Project Management
- Task & Workflow Management
- Operations Management
- Client Management
- Technical Escalation Management
- Quality Control
- Process & SOP Development
- Performance Monitoring
- Problem Solving & Decision Making

Strongly Preferred

- n8n / Make / Zapier or similar automation platforms
- Meta Business / WhatsApp ecosystem
- CRM implementation & customization
- Lead Management & Marketing Automation
- Landing Page & Funnel Technology
- Google Analytics / Tracking
- Cloud/Hosting Fundamentals
- Third-party API integrations
- SaaS product management
- Agile/Scrum methodology
- Documentation & technical reporting

📌 Technology and Operations Manager (Rajkot)
🏢 Aiivine Pxl Pvt.ltd
📍 Rajkot