Technical Support Engineer – Fuel &

- Camera

Job Summary

We are looking for a Technical Support Engineer with a primary focus on Fuel Monitoring and Vehicle Camera/Video solutions. The candidate will handle technical troubleshooting, client support, device-level validation, and coordination with internal teams for issue resolution.

Key Responsibilities

Primary Responsibilities – Fuel &

- Camera

- Troubleshoot fuel sensor, fuel level, fuel consumption, calibration, and fuel-related alerts.

- Troubleshoot camera features including Live Streaming, Snapshot, Playback, Audio, Intercom, and Channel availability.

- Perform basic device, wiring, power, SIM/network, and configuration checks.

- Analyze device logs, commands, responses, and data to identify the root cause.

- Validate data between device, server, API, database, and application.

- Coordinate with Development, Backend, DevOps, QA, and device suppliers for complex issues.

- Prepare clear RCA, troubleshooting steps, and resolution details for recurring/critical issues.

- Provide technical support through tickets, email, calls, and remote access.

Secondary Responsibilities

- Basic knowledge of SQL/database queries and validation.

- Basic understanding of REST APIs and API responses.

- Basic networking and Linux troubleshooting.

- Support application configuration, updates, patches, and deployments when required.





- Maintain proper ticket documentation and ensure SLA/response-time compliance.

Required Skills

- 1–3 years of experience in Technical/Application/Device Support.

- Practical experience with GPS, IoT, Fleet Management, Telematics, Fuel Monitoring, or Vehicle Camera systems is preferred.

- Strong troubleshooting and analytical skills.

- Good understanding of hardware software troubleshooting.

- Good verbal and written communication skills.

- Ability to work independently and coordinate with multiple technical teams.

- Comfortable working in rotational/off-hour shifts when required.

Valuable to Have

- Knowledge of JT/T 808, JT/T 1078, RTP, G.711A or similar protocols.

- Experience with MDVR/DVR/vehicle camera systems.

- Knowledge of fuel sensors and fuel calibration.

- SQL/MySQL and REST API knowledge.

- Exposure to AWS/cloud environments.

- Experience in International Technical Support.

Key Competencies

- Strong ownership of issues

- Customer-focused approach

- Analytical and troubleshooting mindset

- Attention to detail

- Good communication

- Ability to work under pressure

- Willingness to learn new devices and technologies

Primary Focus: Fuel &

- Camera/Video Support

Secondary Focus: Application, GPS/IoT, Database, API &

- General Technical Support

📌 Technical Support Executive (Valsad)
🏢 Uffizio
📍 Valsad