Qualification

- B.E./B.Tech in Computer Science / IT / Electronics or equivalent.
- 3+ years of experience in Server/System Administration, preferably in AI/GPU/HPC infrastructure.

Key Skills

- Robust knowledge of Linux/Windows Server Administration.
- Hands-on experience in server hardware troubleshooting and replacement.
- Knowledge of GPU servers, NVIDIA/AMD GPUs, GPU drivers and AI workloads.
- Knowledge of storage, RAID, NVMe, networking and server components.
- Experience in OS installation, upgrades, patching and driver/software installation.
- Ability to monitor CPU, memory, storage, network and GPU performance.
- Good troubleshooting and log-analysis skills
- Knowledge of BMC/IPMI, BIOS/UEFI and hardware health monitoring.
- Basic knowledge of HPC/AI environments, CUDA, Slurm/Kubernetes will be an advantage.

Key Responsibilities

- Provide onsite operational and technical support for AI/GPU server infrastructure.
- Troubleshoot hardware, OS, driver, application and GPU-related issues.




- Perform hardware replacement and preventive maintenance.
- Install/upgrade OS, drivers and software applications.
- Monitor system health, performance and AI/GPU workloads.
- Collect logs and performance statistics for troubleshooting and reporting.
- Maintain daily health-check, incident and activity reports.
- Coordinate with OEM/L3 technical experts through email and telephone for unresolved issues.
- Ensure timely escalation and closure of critical incidents.
- Support RCA and corrective actions for recurring/critical issues.

Desired Candidate Profile

- Strong analytical and problem-solving skills.
- Good communication and customer-handling skills.
- Ability to work independently at customer locations.
- Willing to work in 24x7/shift/on-call support, as required.
- Experience in data center, HPC, AI/GPU or enterprise server environments preferred.

📌 Technical Support Engineer (Faridabad)
🏢 Netweb Technologies India
📍 Faridabad