As a Customer Support Representative at Logistifie, you’ll be the first point of contact for our global clients. Your role is critical in ensuring a smooth customer experience by resolving queries, guiding users, and collaborating with our tech and onboarding teams.
Key Responsibilities
Respond to customer queries via email, chat, and phone
Provide product guidance and troubleshooting support on Logistifie’s platform
Assist clients with account setup, onboarding, and usage best practices
Log, track, and manage support tickets in our helpdesk system
Collaborate with product and tech teams to escalate and resolve issues
Maintain detailed knowledge of the platform and industry use cases
Ensure timely follow-up and maintain customer satisfaction
Requirements
1–3 years of experience in a SaaS customer support or tech support role
Robust communication skills in English (written & verbal)
Ability to understand and explain software features clearly
Problem-solving mindset and attention to detail
Experience with tools like Zoho desk, Intercom, or Freshdesk preferred
Comfortable working across time zones and handling international clients
Tech-savvy with an interest in transportation or logistics technology
Nice to Have
Background in transportation, logistics, or dispatch software
Familiarity with CRM systems and ticketing tools
What We Offer
Competitive salary and performance bonuses
Fast-paced, global work culture
Growth opportunities within product or customer success teams