• Woodrock Infotech _ Lucknow_ Hiring for “Team Leader” Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure productive and effective operations.

• Managing a team of 15 to 25 associates • Responsible for AHT, attrition, shrinkage, and Csat management • Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance.

- Managing the day-to-day activities of the team.
- Motivating the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Conducting training of team members to maximize their potential.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.




- Responsible for driving process-related KPIs • Work Module – Work from Office Candidate Profile • Minimum 12 pass with 2 years of relevant experience preferred • Highly motivated individual with skills to develop and coach team members to achieve performance expectations • Work well under pressure and follow through on items to completion • Strong communication skills, both written and verbal • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable • Ability to mentor, coach and provide direction to a team of employees • Willingness to work in a flexible schedule.
- Looking for immediate joiners Salary- Best in the industry Office Address: 8th Floor, opposite Bank of Baroda, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010 Interested candidates contact Kathakali@ (phone hidden) or share CV to [email protected]

📌 Team Leader - Operations (Lucknow)
🏢 WOODROCK INFOTECH PRIVATE
📍 Lucknow