Company Description 3i Business Solutions is a business services and customer experience management company focused on helping organizations build stronger and smarter customer relationships. The company provides end-to-end solutions across customer experience management, sales and after-sales support, back office operations, finance and accounting, recruitment process outsourcing, digital customer experience, market research, analytics, and AI-enabled automation.

By combining people, process, technology, and innovation, 3i delivers transparent, scalable, and results-driven services that improve efficiency and enhance customer satisfaction. Guided by the philosophy “Inspire, Innovate & Integrate,” 3i positions itself as a reliable transformation partner for businesses seeking sustainable growth and long-term value.

Role Description The Team Leader – Health Insurance is a full-time, on-site role based in Noida. This role is responsible for leading and supervising a team handling health insurance processes, including customer service, policy administration, claims support, and sales-related activities.

The Team

Leader oversees daily operations, monitors performance metrics, allocates workloads, and ensures adherence to service level agreements and quality standards. The role involves coaching and mentoring team members, resolving escalated customer issues, coordinating with internal stakeholders and insurance partners, and implementing process improvements.





The Team

Leader also contributes to meeting financial and operational targets, supports training initiatives, and maintains accurate reporting for management review.

Qualifications

- Candidates should possess solid Insurance and Health Insurance domain knowledge, including policy features, claims processes, and regulatory compliance.
- Candidates should possess Finance and analytical skills to understand premium calculations, incentives, and performance metrics.
- Candidates should possess Team Management and leadership skills to supervise, motivate, and develop a high-performing health insurance team.
- Candidates should possess Customer Service and relationship management skills to handle complex queries and escalations effectively.
- Candidates should possess Sales and cross-selling abilities to support revenue growth and conversion targets in health insurance products.
- Candidates should have strong communication and interpersonal skills, attention to detail, and proficiency in basic office and CRM tools.
- Candidates should ideally have prior experience in health insurance operations or BPO/Customer Experience Management, with experience in a team lead or supervisory role.
- Candidates should preferably hold a bachelor’s degree in business, finance, insurance, or a related field; relevant certifications in insurance will be an advantage.

📌 Team Leader- Health Insurance (Noida)
🏢 3i Business solutions
📍 Noida