25 Aug
|
Walmart
|
Bengaluru
Roles and Responsibilities :
- Manage a team of BPO professionals to achieve operational excellence in customer service, sales, and support.
- Develop and implement strategies to reduce shrinkage, attrition, and improve overall performance metrics.
- Conduct regular appraisals and provide feedback to team members to enhance their skills and productivity.
- Ensure compliance with SLAs (Service Level Agreements) by monitoring key performance indicators.
Job Requirements :
- 6-12 years of experience in BPO operations or similar industry.
- Proven track record in managing teams effectively to meet business objectives.
- Robust understanding of Attrition Control, Appraisal Management, Sla Management, Shrinkage concepts.
📌 Team Lead (Bengaluru)
🏢 Walmart
📍 Bengaluru