Role Description The Team Lead – Market Research Analyst is a full-time, on-site role based in Mumbai. This role is responsible for designing and executing market research studies, including survey development, data collection, and analysis to generate actionable insights on customer experience and business performance. The individual will oversee a team of analysts, allocate tasks, review outputs, and ensure adherence to project timelines and quality standards.

Day-to-day responsibilities include interpreting data, preparing clear reports and presentations for internal stakeholders and clients, and collaborating with cross-functional teams to recommend improvements in customer experience and service processes.

The Team

Lead will also contribute to methodology refinement, maintain research documentation, and support new business proposals with relevant market intelligence.

Location - Mumbai

Key Responsibilities

- Project Management with Accountability
- Quantitative Research
- Qualitative Research
- Survey Design and Administration
- Data Analysis and Interpretation
- Statistical Analysis
- Report Writing and Presentation
- Cross-Functional Collaboration
- Trend Analysis and Technology Updates
- Data Accuracy and Confidentiality Management
- Effective Communication
- End-to-End Project Delivery
- Team Management
- Handling Multiple Projects

Skills -

- Proven market research experience, with a focus on quantitative and qualitative analysis.
- Proficiency in Microsoft Excel and PowerPoint.
- Exposure to AI tools.




- Strong analytical skills with the ability to interpret datasets and generate actionable insights.
- Excellent written and verbal communication skills, with the ability to present findings clearly and compellingly.
- Proven experience in creating and delivering PowerPoint presentations.
- Solid project management skills with the ability to manage multiple projects simultaneously.

Key Competencies -

- The primary responsibility of this position includes project management.
- The overall responsibilities include:

i) Design and implement quantitative research methodologies, including surveys,

experiments, and data analysis techniques.

ii) Collect, organize, and analyze different data points.

iii) Develop and administer surveys, questionnaires, and other data collection instruments.

iv) Conduct statistical analyses to interpret data, identify trends, and draw meaningful conclusions.

v) Prepare comprehensive reports and presentations summarizing research findings and recommendations.

vi) Collaborate with cross-functional teams to understand research objectives and deliver timely insights.

vii) Stay updated on industry trends, best practices, and emerging technologies in relevant fields.

viii) Assist in the development of research proposals, project plans, and budgets.

ix) Ensure data accuracy, integrity, and confidentiality throughout the research process.

- Communicate research findings effectively to diverse audiences, including non-

technical stakeholders.
- Deliver end-to-end project findings and recommendations to Senior Management.

📌 Team Lead - Market Research Analyst (Mumbai)
🏢 BridgeLoyalty Customer Experience Management
📍 Mumbai