Drive Date- 27-Aug-26

Location- Chennai/Kolkata

EXP-6-8 yrs

Skill-Manage Engine SME

Responsibilities

- Experience integrating CMDB with monitoring, asset, cloud, EUC, and infra tools.
- Strong experience in CMDB data governance, reconciliation, and normalization.
- Ability to support incident, problem, and change processes using CMDB data.
- Experience handling enterprise audits, compliance, and CMDB maturity assessments.
- Robust documentation, stakeholder management, and SME‑level ownership.
- Act as L3 SME and owner for ServiceNow CMDB and Configuration Management process.
- Define and enforce CMDB governance, standards, naming conventions, and lifecycle rules.
- Design and maintain CI class structure, relationships, and CSDM alignment.
- Own ServiceNow CMDB integrations using Discovery, APIs, MID Server, and IntegrationHub.




- Define and manage Identification & Reconciliation Engine (IRE) rules.
- Ensure single source of truth and resolve multi‑source CI conflicts.
- Enable impact analysis for Incident, Problem, Change, and Major Incident Management.
- Monitor and improve CMDB health KPIs (accuracy, completeness, compliance).
- Perform CMDB audits, data clean‑up, and continuous improvement initiatives.
- Support Service Mapping and business service visibility.
- Collaborate with ITSM, ITOM, Cloud, Security, and Infrastructure teams.
- Create and maintain CMDB SOPs, runbooks, and training material.

📌 TCS IS HIRING FOR Manage Engine SME (Chennai)
🏢 Tata Consultancy Services
📍 Chennai