25 Aug
|
The Wedding
|
Bengaluru
25 Aug
The Wedding
Bengaluru
About The Company :
The Wedding Company is India’s first tech-enabled wedding planning platform streamlining the $130B unorganized wedding market. With 2,000+ verified partners and 1,000+ weddings successfully executed across leading destinations in India and internationally, we’re on a mission to redefine how couples plan and experience their weddings.
In 2026, we raised $2.75 million (₹26.3 Cr) in seed funding, led by Wellingdon Advisors LLP, LVX and angels from Wakefit, Delhivery and Dropbox, reflecting strong confidence in our vision to redefine how India plans weddings.
Role Objective The QC Executive intern– Venue Pricing & Availability Team will be responsible for collecting,
verifying, auditing, and maintaining accurate venue pricing and date availability information across multiple wedding destinations. The role requires direct interaction with hotels, resorts,
and venue representatives while posing as a prospective customer to gather authentic information.
The ideal candidate should possess excellent communication skills, strong attention to detail,
data accuracy, and the ability to maintain quality standards while managing large volumes of venue information.
Key Responsibilities
Venue Pricing Verification
● Contact hotels, resorts, and wedding venues as a prospective customer to collect pricing information.
● Gather complete venue details including:
○ Room inventory
○ Venue spaces and capacities
○ Wedding package inclusions
○ Meal plans and amenities
○ Seasonal and event-based pricing
● Collect pricing information for various categories based on destination-specific requirements.
● Verify pricing variations for weekdays, weekends, peak seasons, off-seasons, Saaya and
Non-Saaya dates.
● Obtain brochures, quotations,
photographs, and videos for validation purposes.
Venue Availability Verification
● Verify venue availability for assigned wedding dates.
● Record venue status as:
○ Available
○ Not Available
○ On Request
● Capture special conditions such as:
○ Blackout dates
○ Partial bookings
○ Renovation periods
○ Minimum booking requirements
● Update availability information accurately in the central tracker.
Data Entry & Documentation
● Update pricing and availability trackers with complete and accurate information.
● Maintain detailed call notes and verification remarks.
● Ensure all supporting documents, quotations, and visual assets are properly stored.
● Maintain organized records for future audits and reference.
Call Recording & Quality Compliance
● Record all calls made to venue representatives.
● Ensure recordings are stored in the prescribed naming format.
● Validate collected information against supporting documentation.
● Ensure compliance with internal quality standards and SOPs.
Follow-Up & Escalation
● Conduct follow-ups with venues through calls and emails when required.
● Make up to three contact attempts before escalating unresponsive venues.
● Coordinate with Team Leads regarding venue reassignment or unresolved cases.
● Escalate discrepancies and incorrect information for immediate review.
Quality Assurance & Auditing
● Perform regular validation of venue data.
● Cross-check pricing and availability information for accuracy.
● Ensure all records are complete, authentic, and audit-ready.
● Identify process gaps and recommend improvements to maintain data quality.
Required Qualifications
● Graduate in any discipline.
● 0–3 years of experience in:
○ Quality Assurance
○ Quality Check
○ Customer Support
○ Hospitality Operations
○ Vendor Management
○ Telecalling
○ Data Verification
Required Skills
● Excellent verbal communication and interpersonal skills.
● Strong attention to detail and analytical ability.
● Good probing and information-gathering skills.
● Ability to maintain accurate documentation.
● Proficiency in Microsoft Excel and Google Sheets.
● Strong organizational and time-management skills.
● Ability to work independently and meet productivity targets.
● Skilled telephone etiquette and follow-up skills.
Key Performance Indicators (KPIs)
● Pricing Data Accuracy
● Venue Availability Accuracy
● Daily/Weekly Verification Productivity
● Tracker Update Accuracy
● Call Recording Compliance
● Audit Compliance Score
● Turnaround Time for Data Updates
● Data Completeness Score
● Follow-up Closure Rate
Preferred Candidate Profile
● Experience in hospitality, wedding industry, venue sourcing, operations, customer service, or quality assurance.
● Comfortable making outbound verification calls.
● Strong ownership mindset and accountability.
● Ability to work in a fast-paced environment while maintaining high accuracy standards.
📌 Support and Quality Check Executive Intern (Bengaluru)
🏢 The Wedding
📍 Bengaluru