We’re Hiring: Student Relationship Executive- CRM

? Location: Bhopal (Work from Office)

? Employment Type: Full-Time

?Experience: 0-3 years (Freshers with valuable communication skills are welcome to apply)

?Working Hours: 10am to 6pm (Monday - Saturday)

About The Role

We are looking for a smart, proactive, dependable, and responsible Student Relationship Executive (CRM) to manage the post-admission student experience.

The candidate will be responsible for maintaining strong relationships with students, ensuring timely communication, coordinating course-related requirements, resolving student concerns, and making sure that no important task or commitment is missed.

Key Responsibilities

- Build and maintain strong, professional, and positive relationships with students after admission.
- Act as the primary communication bridge between students, faculty, and admissions teams.
- Communicate class schedules, changes, announcements, and other important course updates to students on time.
- Coordinate and provide support during online Zoom classes, ensuring smooth communication between students and faculty.
- Ensure timely delivery of study materials, PDFs, recordings, tests, and other course resources.
- Handle student queries, discrepancies, complaints, and concerns with patience and professionalism.
- Coordinate with faculty, academic, operations, content, and technical teams to resolve student issues.
- Take complete ownership of student concerns from initiation to closure and follow up until resolution.




- Proactively identify potential issues and take timely action to prevent delays and dissatisfaction.
- Manage multiple students, batches, and tasks while maintaining accuracy and meeting deadlines.
- Maintain proper records of student communication, requests, feedback, and resolutions.
- Focus on delivering an excellent post-admission / after-sales student experience and maintaining high student satisfaction.

Key Responsibilities

- 1+ years of experience in Customer Service, CRM, Student Support, BPO, Operations, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal, problem-solving, coordination, and follow-up skills.
- Highly organized with excellent multitasking and time-management abilities.
- Proactive, dependable, adaptable, and detail-oriented.
- Patient and empathetic when handling student concerns and complaints.
- Strong sense of ownership and ability to manage time-sensitive responsibilities.
- Comfortable coordinating with students, faculty, and multiple internal teams.
- Familiarity with CRM tools, WhatsApp, email, chat support, Zoom, and spreadsheets is an advantage.
- Experience in EdTech, education, or student support will be preferred.

We value for

Ownership | Reliability | Proactive Communication | Attention to Detail | Empathy | Timely Execution | Student-First Mindset

If you are someone who enjoys working with people, solving problems, coordinating across teams, and taking ownership of tasks until completion, we'd love to hear from you.

📌 Student Relationship Executive (Bhopal)
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