About the Company

Client of Volto Consulting

About the Role

We are looking for 8+yrs of experience in servicenow

- ServiceNow Platform Leadership

- Lead the design, development, and implementation of ServiceNow solutions.
- Define technical architecture and ensure adherence to ServiceNow best practices.
- Drive platform governance, scalability, and performance improvements.

- ITSM Process Implementation

- Implement and enhance ITSM modules:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
- Knowledge Management
- Align ITSM processes with ITIL standards and organizational requirements

- Requirement Gathering &
- Solution Design

- Work with business stakeholders to understand requirements.
- Conduct workshops and translate business needs into technical solutions.
- Prepare solution designs, process flows, and technical documentation.

- Development &
- Configuration

- Configure and customize ServiceNow applications using:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- UI Actions
- Flow Designer
- IntegrationHub
- Develop and maintain custom applications where needed.

- Integration Management

- Design and implement integrations with external systems using:
- REST APIs
- SOAP Web Services
- MID Server
- IntegrationHub Spokes




- Troubleshoot integration issues and optimize performance.

- CMDB &
- Asset Management

- Define CMDB strategy and governance.
- Ensure data accuracy and integrity within CMDB.
- Support Discovery and Service Mapping implementations.

- Team Leadership

- Lead and mentor ServiceNow developers, administrators, and analysts.
- Conduct code reviews and design reviews.
- Provide technical guidance and knowledge sharing.

- Project &
- Release Management

- Manage project timelines, risks, and deliverables.
- Coordinate deployments, upgrades, and releases.
- Ensure successful execution of ServiceNow initiatives.

- Stakeholder Management

- Collaborate with business owners, architects, and IT teams.
- Present solution proposals and project status updates.
- Manage stakeholder expectations and priorities.

- Support &
- Continuous Improvement

- Act as an escalation point for complex production issues.
- Perform root cause analysis and implement preventive measures.
- Identify automation opportunities to improve operational efficiency.

Key Skills Required

- ServiceNow ITSM
- CMDB &
- Discovery
- Service Catalog
- Flow Designer
- IntegrationHub
- REST/SOAP APIs
- JavaScript
- ITIL Framework
- Agile/Scrum
- Team Leadership
- Stakeholder Management

📌 Servicenow Lead (Bengaluru)
🏢 Volto Consulting
📍 Bengaluru