We are looking for a "ServiceNow Delivery leader " for our global IT services provider /n Location: Pune/ Bangalore/ Chennai/Hyderabad /n 20+ years of managing ServiceNow projects /n Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) /n Key Responsibilities /n /n

- Lead and manage large-scale ServiceNow delivery programs across multiple clients

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- Own end-to-end project lifecycle – from solution design to implementation and support

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- Ensure alignment with ITIL best practices and enterprise standards

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- Oversee program governance, risk management, and stakeholder communication

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- Collaborate with cross-functional teams including architecture, consulting, and operations

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- Provide strategic direction on ServiceNow platform capabilities and roadmap

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- Mentor and lead high-performing delivery teams

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- 20+ years of experience in IT services delivery, with strong exposure to ServiceNow

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- Proven experience leading large-scale ServiceNow implementations

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- Deep understanding of:

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- Incident Management

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- Problem Management

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- Change Management

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- Service Request Management

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- Configuration Management

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- Hands-on experience in designing / customizing ServiceNow modules

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- Strong knowledge of project delivery lifecycle and methodologies (Agile / Waterfall)

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- Experience working with cloud technologies and SaaS environments

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- Excellent stakeholder management and communication skills

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- Solid analytical and consultative mindset

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📌 ServiceNow delivery leader (Bengaluru)
🏢 Syncarp
📍 Bengaluru