Service Transition Agent The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game.

And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Key Responsibilities: Service Transition Governance Own the end-to-end service transition process for new services, and major changes Define and enforce service acceptance criteria and transition standards Act as a control point between project delivery and live operations Ensure no service enters production without meeting the agreed readiness and risk requirements Operational Readiness &

- Acceptance Ensure services meet operational readiness standards, including: Support models and handover SLAs, OLAs, and support documentation Monitoring, alerting, and logging Knowledge articles and runbooks Coordinate service acceptance reviews and go/no-go decisions Risk, Control &
- Regulatory Compliance (Core Focus)



Ensure transitions comply with: Internal risk and control frameworks Data protection and security requirements Regulatory expectations for operational resilience Identify, assess, and document transition related risks and mitigation plans Provide transparent audit trails and evidence for: Changes Releases Service acceptance decisions Change, Release &
- Deployment Oversight Work closely with Change and Release Management to: Assess transition risk Ensure appropriate approvals and segregation of duties Coordinate release readiness Ensure deployments are controlled, reversible, and well-communicated Support cutover planning and execution for major releases Stakeholder Management Act as a key interface between: Project / Change delivery teams Service Delivery &
- Operations Risk, Compliance, and Information Security Translate technical delivery into operational and regulatory impact Provide clear, evidence-based recommendations to senior stakeholders Internal, Third-Party &
- Outsourced Services Ensure all supported services meet service transition and acceptance standard Validate vendor documentation, support models, and exit considerations Ensure transition align with outsourcing and third-party risk requirements Knowledge Transfer &




- Capability Ensure effective knowledge transfer from project teams to support teams Drive consistent documentation and knowledge standards Reduce dependency on individuals or vendors Continuous Improvement Improve transition processes to reduce: Failed changes Early-life incidents Operational surprises Use lessons learned from incidents and audits to strengthen transition controls Essential Skills &

Experience Service Transition &

- ITSM Strong experience in Service Transition, Change, or Release management Deep understanding of: ITIL practices (Change, Release, Service Validation &
- Testing) Operational readiness and service acceptance Experience transitioning complex or high-risk services into live environments Financial Service / Regulated Environment Proven experience working in financial services or similarly regulated industries Strong understanding of: Risk and control frameworks Audit and evidence requirements Operational resilience principles Comfortable operating under regulatory scrutiny Stakeholder &
- Decision-Making Skills Confident challenging delivery teams when services are not ready Strong communication skills, including escalation and risk articulation Able to make and support go/no-go decisions Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Experience Level Mid Level

📌 Service Transition Agent (Hyderabad)
🏢 Apex Group
📍 Hyderabad