ROLE AND RESPONSIBILITIES: SERVICE MANAGER / SERVICE TEAMLEADER / SERVICE COORDINATOR 1. Arrange engineer for Installing products at customer location after delivery.

- Providing product demonstration and usage guidance.
- Troubleshooting and technical support at client locations.
- Learn and update product knowledge regularly 5. Handling repair, maintenance, and servicing of products.
- Diagnosing technical issues and resolving them efficiently.
- Coordinating with dispatch and tele calling team for service schedules.
- Visiting customer sites for in office service support.
- Ensuring timely service as per SLA (Service Level Agreement).
- Coordinating with OEM and venders regarding warranty and care packs.
- Complain lock on hp site regarding any product issue.
- Maintaining service reports and job completion records.
- Handling warranty and non-warranty service cases.
- Coordinating with inventory team for spare parts.
- Testing products after repair/service.
- Ensuring customer satisfaction during and after service.




- Managing installation certificates and documentation.
- Supporting CRAC completion on Government e-Marketplace (GeM).
- Handling escalated technical complaints.
- Providing remote support (call/video) when required.
- Maintaining tools and equipment properly.
- Following safety and technical standards during work.
- Reporting daily service activities to management.
- Reducing downtime and improving product performance.
- Travel sometimes could be across India for installation, service, and events.
- Conduct internal training for company employees on products.
- Provide technical support to sales and internal teams. 28 Should have experience of team handling, system knowledge, MS excel, MS word, E mails etc. 29 Should have experience of government e marketplace (GeM) 30 Should have experience in service support, IT sector

📌 Service Manager (Gurugram)
🏢 Emerging Solutions
📍 Gurugram