- 1 - 5 years of Service Desk / IT Support experience.
- Experience with ServiceNow ITSM tool.
- Knowledge of Windows OS, and Microsoft 365 applications.
- Experience in Active Directory and account management.
- Understanding of ITIL processes; ITIL certification preferred.
- Robust communication, customer service, and problem-solving skills.
Minimum Qualification: 15 years of full-time education