1. Proven experience as a help desk technician.
2. Ability to diagnose and resolve basic technical issues.
3. Basic understanding of computer systems.
4. Customer-oriented and cool-tempered.
5. 1-2 years' experience in the Helpdesk/Desktop support.
6. Positive Communication Skills
7. Basic technical Knowledge.
Good-to-Have
1. Experienced resources with good communication knowledge.
SN
Responsibility of / Expectations from the Role
1
Resolving incoming client and personnel IT queries on phone.
2
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
3
Collaborating with internal departments to ensure that IT needs are met.
4
Documenting processes and maintaining service desk records.
5
Asking questions about the problem and explaining possible solutions
6
Dealing with problems for hardware, such as servers, computers and printers, and software programs