Sr Technical Lead-App Development Area(s) of responsibility Functional Consultant / Business Analyst – ServiceNow Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.

Key Responsibilities: Conduct discovery workshops and gather business requirements Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM Create user stories, BRDs, FSDs and process flows Coordinate SIT, UAT and stakeholder validations Work with integration teams for external system alignment Support go-live, hypercare and continuous improvement Skills &

Experience: Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps Experience in ServiceNow implementations and migrations Understanding of integrations (REST/SOAP, APIs) Positive stakeholder management and documentation skills Certifications: CSA / CIS preferred Experience Level Senior Level

📌 Senior Technical Lead - ServiceNow Application Development (Noida)
🏢 Birlasoft
📍 Noida