Mandatory Skills - Amazon Connect, Amazon Bedrock, Lex, Contact Centre

Location - Bangalore/Hyderabad/Chennai/Pune/Noida/Gurgaon

Primary Responsibilities:

- Develop scalable solutions for Amazon Connect digital channels (chat, SMS, email, WhatsApp)
- Implementation of GenAI-driven features using Amazon Bedrock, Lex, and SageMaker to enhance customer and agent experiences
- Build and maintain backend services and orchestration workflows using Python, AWS Lambda, Step Functions, and API Gateway
- Collaborate with product managers, solution architects, and cross-functional teams to deliver high-impact features
- Develop reusable frameworks and automation tools to accelerate digital migration from Genesys and LivePerson
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements,



and other decisions that may arise due to the changing business workplace). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Qualifications - External

Required Qualifications:

- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
- 5+ years of software engineering experience with a solid focus on backend development using Python
- Hands-on experience in building GenAI or ML-powered applications using AWS or open-source frameworks
- Experience with CI/CD pipelines, infrastructure as code (IaC), and monitoring tools
- Proven experience with AWS services, especially Amazon Connect, Lambda, Step Functions, Bedrock, Lex, and S3
- Solid understanding of digital customer engagement platforms and omni-channel architecture
- Proven excellent problem-solving skills, with the ability to work in a fast-paced, agile environment

📌 Senior Software Engineer I - Amazon Connect (Noida)
🏢 Optum
📍 Noida