About ELO House

ELO House runs a portfolio of 100+ furnished homes across 22+ locations in Chennai. Our guests stay for weeks and months — patients and families coming to Chennai for treatment, corporate travellers on projects, and professionals relocating to the city.

Demand comes to us every day. What we hold is finite and constantly changing. This role sits exactly at that intersection.

What This Job Actually Is

This is not a persuasion job. The people who contact us already want a home.

Your job is to find out what a guest genuinely needs, look at what we actually have available, and connect the two — quickly, and often not in the way the guest first imagined. The guest asks for Adyar; the right home for them is in Guindy. The guest asks for ₹35,000; the right answer is ₹45,000 with a reason they accept. Getting that match right, fast, is the entire job.

If you have worked a live inventory — hotel rooms, seats, slots, flats — you already understand this role.

Responsibilities

Matching

- Qualify every enquiry properly before quoting anything: dates, duration, budget, area, number of guests, and the reason for the stay
- Map the requirement against live availability across our portfolio
- Present two or three genuine options, including alternatives to what the guest first asked for, with a clear reason why each fits
- Redirect location and budget expectations without discounting

Closing

- Own each enquiry end to end, from first message to confirmed booking
- Handle price objections by reframing value — cost per day, inclusions, no brokerage — rather than dropping the rate
- Never end a conversation without a fixed next step: a site visit slot, a callback time, or options sent within the hour
- Coordinate site visits, paperwork, and check-in

Inventory intelligence





- Track availability closely enough to answer without checking twice
- Work with the supply team on upcoming vacancies and blocked dates
- Report recurring mismatches — the areas, budgets, and home sizes we keep losing enquiries on — so we can fix supply, not just chase demand

Discipline

- Maintain accurate records of every enquiry, its stage, and why it was won or lost
- Manage 10–15 live conversations a day across phone and WhatsApp without dropping any

What We're Looking For

Essential

- 3–6 years in reservations, inside sales, or booking-led customer roles
- Direct experience selling against limited or changing availability
- Fluent spoken and written English and Tamil — a large share of this job happens over WhatsApp
- Demonstrable closing ability, not just relationship building
- Organised by system, not by memory

Strongly preferred — candidates from

- Hotel or serviced apartment reservations
- OTA and travel booking platforms
- Hospital appointment desks or international patient coordination
- Co-living, rental, or property inside sales
- Travel agency or visa booking desks

Advantage

- Hindi or Telugu, for guests travelling from other states
- Familiarity with Chennai geography, especially hospital and IT corridors

What Tells Us You're Right for This

- You ask several questions before you give a price
- When you can't supply what was asked for, your instinct is to find out why it was asked for
- You are comfortable saying a number and staying with it
- You measure yourself by conversion, and you know roughly what yours is

What You Get

- Fixed salary plus incentive on confirmed bookings
- Direct working relationship with the founder and real influence over how the sales process runs
- A rapid-growing portfolio and a clear path to leading the reservations team

📌 Senior Sales Executive (Chennai)
🏢 ELO House
📍 Chennai