Sr.

Program

Manager - RBS Emerging Stores, Retail Business Services Description Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr.

Program

Manager to lead Stranded Inventory Optimization across Emerging/Strategic markets.

About the Role Amazon's International Emerging Stores (IES) is a strategic priority, targeting growth from $41.4B to $100B by 2029. As IES marketplaces scale, stranded inventory — units suppressed, aged, or blocked from customer purchase — represents a significant and growing cost-to-serve challenge across emerging markets (BR, MX, AU, ZA, TR, SG, MENA). RBS's Stranded Inventory Reduction Program (SIRP) has delivered $1.3B in FCF savings across mature geographies since 2020.

We are now expanding this capability into Emerging markets, where regional complexity (data gaps, unique suppression drivers, marketplace-specific workflows) requires dedicated ownership to adapt proven playbooks and drive measurable cost-out impact. We are looking for a Program Manager to own stranded inventory defect identification, resolution, and upstream alignment across Emerging marketplaces — partnering with country teams, FC operations, and RBS technology to reduce unproductive inventory and unlock working capital. Key job responsibilities Emerging countries Defect Identification: Identify, categorize, and size stranded inventory defects specific to IES marketplaces — including Retail Bossed, Hazmat suppression, image non-compliance, expiry, and overstock/deadwood Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams, establishing joint goals, shared accountability, and regular review cadences with country leaders Program Execution: Own end-to-end goal delivery for Emerging country stranded inventory reduction, including chance sizing, solution implementation, adoption tracking, and COI impact reporting Data Foundation:



Work with Data Engineering to identify alternate data sources for Emerging markets (where Hydra/CtSAI datasets are unavailable), validate mappings, and build baseline metrics to enable defect identification at scale Upstream Fix Alignment: Partner with internal teams (RISC, Janus, Category, FC Operations) to drive upstream fixes and close-loop mechanisms that prevent recurrence of stranded inventory defects Tool Adoption: Drive adoption of RBS automation tools (Sapien, Sherlock) in Emerging markets by working with country teams to ensure structured onboarding, training, and review mechanisms Scalable Playbooks: Adapt WW SIRP playbooks for Emerging country regional nuances (language, data availability, vendor workflows) while maintaining consistency with global standards Stakeholder Communication: Deliver monthly progress updates to Emerging Marketplace country leaders and RBS leadership with clear visibility into goal progress, blockers, and escalation needs Basic Qualifications - 7 years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred Qualifications - 6 years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

📌 Senior Program Manager - Retail Business Services Emerging Stores (Chennai)
🏢 Amazon India
📍 Chennai