Strategy Execution

- Collaborate with senior management to define and execute the strategic vision for the business
- Drive the implementation of business plans, annual budgets, and performance metrics to achieve financial and operational objectives
- Review key performance indicators to ensure business targets are met. Provide inputs to leadership on achievements, challenges, and areas for improvement
- Identify and drive new initiatives for business growth in line with business goals and strategy
- Own the PnL of the business and work across the board towards achievement of business goals
- Work closely with the Business Development Manager to qualify property and catchment for business expansion
- Monitor industry trends and market dynamics for strategic decision-making

Operational Excellence

- Implement robust operational processes and systems to optimise efficiency and enhance overall operational effectiveness across all facets of the business
- Ensure timely resolution of escalated issues
- Undertake regular store visits to conduct audits and review store ambience, service and adherence to retail standards
- Monitor audit results and ensure gaps are addressed
- Work closely with all teams like B&M;, L&D;, talent acquisition, marketing, product, BD, finance, HRBP to further the business and organisations priorities
- Participate in inventory meetings to provide market inputs and plan required liquidation

People Leadership

- Lead, inspire, and develop a high-performing team
- Develop a culture of collaboration, accountability, and continuous learning




- Establish clear performance expectations, provide constructive feedback, and drive the career development of the team
- Invest in growth of the team and build a pipeline of leaders
- Effectively manage and resolve conflicts, promoting a positive and inclusive work environment

Customer Experience

- Oversee initiatives to improve and innovate the customer journey, ensuring a seamless and delightful experience across all touchpoints.
- Implement feedback mechanisms and leverage customer insights to drive improvements in product offerings, customer service, and overall customer satisfaction.
- Ensure implementation of strategic design and layout of stores, optimising visual merchandising to create and inviting shopping experiences

Key Relationships Management

- Develop close working relationships with key principal and strategic partners
- Work closely with cross-functional teams to define and ensure implementation of goals that support business growth

Requirements

- Excellent knowledge of the retail industry, market knowledge, trends, and consumer behavior
- Demonstrated success in implementing and optimising operational processes to drive efficiency and effectiveness in at least 30 stores
- Experience in implementing initiatives to enhance customer experience
- Ability to analyse data, identify trends, and make data-driven decisions.
- Proven ability to troubleshoot operational challenges and implement effective solutions
- Ability to effectively collaborate and communicate across different levels of the organization

📌 Senior Area Manager – Retail Sales (Bengaluru)
🏢 Ample Group
📍 Bengaluru