We will count on you to:

- Manage own queue of work to ensure timely delivery on all cases as per SLA
- Understand and process cases as per process guidelines and checklist
- Deliver on KPI s as per company standards
- Escalate delays and queries appropriately after due investigation
- Responsible for creation of SOPs for new processes, update process manuals
- Perform quality checks as per process requirement
- Identify opportunities for process improvements with a view to provide better client services
- Participate in process update sessions, Process Knowledge Tests, training and coaching sessions
- Ensure adherence to policies & procedures as per organization s standards and SOPs
- Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action
- Adhere to data and information security guidelines

What you need to have:

- Good verbal and written communication skills
- Attention to detail




- Ability to learn new processes and systems, ability to adapt to change
- Ability to prioritize and organize tasks
- Ability to work independently and as a part of a team
- 6 months - 4 years of experience in insurance broking domain

What makes you stand out

- Analytical ability
- Good working knowledge of MS Office particularly Word & Excel

Why join our team:

- We help you be your best through career development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

📌 Senior Analyst - Insurance Operations (Pune)
🏢 Oliver Wyman
📍 Pune