? Senior Salesforce Developer | Apex | LWC | Service Cloud | Omni-Channel | REST APIs | Salesforce Integrations | Remote India |

? We're AgileEngine!

AgileEngine is an award-winning software engineering company partnering with Fortune 500 companies and global brands to build world-class digital products.

We are hiring a Senior Salesforce Developer to build, enhance, and support enterprise-scale Salesforce Service Cloud solutions.

You’ll work extensively with Apex, Lightning Web Components (LWC), Omni-Channel, REST/Bulk/Metadata APIs, third-party integrations, CI/CD, production support, and operational excellence.

The role also involves working across initiatives such as AI Case Summarization, bulk communications, Omni-Channel routing and case orchestration, agentic feedback synchronization, and Salesforce-to-data-platform integrations.

? Location: Remote, India

? Experience: 4+ years

? Schedule: US Central Time with some overlap with India Standard Time

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? Why You Should Apply

- Work on an enterprise-scale Salesforce Service Cloud environment
- Build and enhance Salesforce Omni-Channel routing, capacity, and presence management
- Develop modern Salesforce applications using Apex and LWC
- Build integrations with third-party systems, SaaS platforms, and telephony/CTI solutions
- Work with REST, Bulk, and Metadata APIs
- Support production Salesforce environments and troubleshoot critical issues
- Gain exposure to Salesforce AI and AI-enabled business workflows
- Work on complex routing, orchestration, and case management capabilities
- Work with Salesforce-to-data-platform integrations
- Work 100% remotely with global engineering teams
- Grow through mentorship, TechTalks, challenging projects, and learning opportunities
- Work with leading global brands and modern technologies

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? CRUCIAL REQUIREMENTS – MUST HAVE

Please apply only if you have strong hands-on experience in these areas:

✅ Salesforce Development – 4+ years

✅ Apex – Strong hands-on experience

✅ Lightning Web Components (LWC) – Strong hands-on experience

✅ Salesforce Service Cloud

✅ Salesforce Omni-Channel – Mandatory

✅ Salesforce Integrations / REST APIs

✅ Production Salesforce Support & Troubleshooting

✅ Salesforce CI/CD, Git, deployment, and migration processes

✅ Upper-intermediate English communication skills

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✅ Must-Have Skills

- 4+ years of experience developing Salesforce business applications
- Solid hands-on experience with Apex, including triggers, controllers, and test classes
- Robust Lightning Web Components (LWC) experience
- Strong knowledge of SOQL and SOSL
- Solid experience with Salesforce Service Cloud
- Hands-on experience with Salesforce Omni-Channel




- Experience creating custom objects and working within the Salesforce development workplace
- Experience integrating Salesforce with third-party systems using REST APIs
- Experience maintaining/enhancing existing Aura and/or Visualforce components
- Hands-on experience with Git, Salesforce CI/CD, deployment, and migration processes
- Hands-on experience supporting production Salesforce environments
- Experience troubleshooting routing, automation, integration, and platform issues
- Experience with operational/incident ownership and incident management

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? What You'll Do

- Develop and enhance Salesforce Service Cloud solutions
- Build and optimize Omni-Channel routing, capacity, and presence management
- Develop scalable applications using Apex and LWC
- Maintain and enhance existing Aura and Visualforce components
- Build integrations with third-party systems using REST, Bulk, and Metadata APIs
- Integrate Salesforce with telephony/CTI and external SaaS/AppExchange platforms
- Develop custom Salesforce objects and business functionality
- Write robust test classes and maintain high-quality Salesforce code
- Contribute to CI/CD, deployment, and migration processes
- Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems
- Work across engineering initiatives including AI Case Summarization, bulk email/communications platforms, Omni-Channel routing and case orchestration, agentic feedback synchronization, and Salesforce-to-data-platform integrations
- Rotate into a DFR role to triage critical alerts and monitor platform health KPIs
- Handle keep-the-lights-on (KTLO) activities and track open incidents
- Investigate routing, automation, and integration failures
- Document findings, root causes, and resolutions in Confluence
- Collaborate with global engineering teams to deliver enterprise-grade Salesforce solutions

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➕ Nice to Have

- Salesforce Platform Developer II certification
- Experience with telephony/CTI integrations
- Enterprise-scale Salesforce implementation experience
- Experience working with complex data models and large-scale implementations
- Experience with complex routing and orchestration
- Copado or similar Salesforce CI/CD tools
- Experience integrating external SaaS and AppExchange applications
- Salesforce → Snowflake integration experience




- DFR-like experience
- Familiarity with observability and monitoring platforms
- Experience integrating Salesforce with data platforms
- Experience integrating Salesforce with AI-driven tools and services
- Exposure to Salesforce Einstein or other Salesforce AI capabilities
- AI / Agentic Salesforce experience
- Experience building AI-enabled workflows using REST APIs
- Understanding of prompt engineering and Generative AI applications
- Experience with AI data preparation, governance, and security

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? Priority Will Be Given To Candidates With

? Strong Apex development experience — Mandatory

? Strong LWC experience — Mandatory

? Salesforce Service Cloud experience — Mandatory

? Salesforce Omni-Channel experience — Mandatory

? Salesforce REST API integration experience — Mandatory

? Production Salesforce support & troubleshooting experience

? Strong routing / orchestration experience

? Salesforce Git + CI/CD + deployment experience

? Enterprise Salesforce experience

? Operational / incident management experience

? Copado or similar deployment tooling

? Telephony/CTI integration experience

? Salesforce → Snowflake integration experience

? DFR / observability / monitoring experience

? Salesforce AI / Einstein / Generative AI exposure

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?️ Tech Stack

Salesforce • Service Cloud • Apex • Lightning Web Components • LWC • Aura • Visualforce • Omni-Channel • SOQL • SOSL • REST APIs • Bulk API • Metadata API • CTI • Telephony • Git • CI/CD • Copado • AppExchange • Snowflake • Salesforce AI • Einstein • Generative AI • Observability • Incident Management

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? To Apply, DM me with:

1️⃣ Email ID

2️⃣ Total Experience

3️⃣ Salesforce Experience

4️⃣ Apex Experience

5️⃣ LWC Experience

6️⃣ Service Cloud Experience

7️⃣ Omni-Channel Experience

8️⃣ REST API / Integration Experience

9️⃣ Aura / Visualforce Experience

? Salesforce CI/CD / Git Experience

1️⃣1️⃣ Copado Experience

1️⃣2️⃣ CTI / Telephony Integration Experience

1️⃣3️⃣ Production Salesforce Support Experience

1️⃣4️⃣ Incident Management / DFR Experience

1️⃣5️⃣ Salesforce → Snowflake Integration Experience

1️⃣6️⃣ Salesforce AI / Einstein / GenAI Experience

1️⃣7️⃣ Current CTC

1️⃣8️⃣ Expected CTC

1️⃣9️⃣ Notice Period

2️⃣0️⃣ Current Location

2️⃣1️⃣ Updated Resume

? Please don't use LinkedIn Easy Apply. Send me a DM with the above details.

? Important: Salesforce Omni-Channel is a mandatory requirement for this position. Candidates without hands-on Omni-Channel experience may not be considered.

📌 Salesforce Developer | Service Cloud | Omni-Channel | Apex | LWC | REST APIs | Remote/WFH (India)
🏢 Remote_WFH_INDIA
📍 India